It started with chicken. Susan Caldwell, 71, had been making the same pan-fried chicken recipe for four decades — the one her mother taught her, the one her kids grew up on.
She'd made it a hundred times without incident. That Tuesday evening in January, she turned away from the stove for less than a minute to answer her phone.
They happen because families relied on protection that works after a fire is already out of control — not during the first moments when it could still be stopped.
By the time she turned back, the pan was on fire.
"I just froze," Susan says. "My brain went completely blank. I knew I should do something but I couldn't remember what. I grabbed a dish towel — which I know now was the worst thing I could have done — and I just panicked."
The fire spread from the pan to the towel before Susan dropped it and ran out of the kitchen. By the time she'd grabbed her phone to call 911, the flames had reached her cabinet doors. Neighbors who smelled smoke called it in first. Firefighters arrived in four minutes.
Four minutes was enough to destroy her kitchen and cause $22,000 in damage.
"They told me I was lucky," Susan says. "I didn't feel lucky. I felt stupid. And I felt old."